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Operations transformation, process automation, and efficiency.

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Operational Excellence in the AI Era: New Metrics, New Methods

How AI changes the operational excellence playbook—new KPIs, new processes, new organizational structures—and why McKinsey predicts AI could automate 60-70% of current employee tasks.

Tom Hundley

December 13, 2025

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AI Implementation Reality Check

1 of 4 parts

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AI Implementation Reality Check•Part 4/4

From Chaos to Clarity: Process Mapping Before AI

AI can't fix a broken process—it amplifies it. Learn why process mapping is essential before any AI implementation, and how to do it right.

December 10, 2025

Managing the Synthetic Team

3 of 3 parts

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Managing the Synthetic Team•Part 1/3

How to KPI an AI Agent: Measuring Synthetic Performance

You can't measure agents by 'hours worked.' Learn the right KPIs for AI workers: success rates, latency, cost-per-task, and quality scores.

December 10, 2025

Managing the Synthetic Team•Part 2/3

The Human-in-the-Loop Operational Model: From Doer to Reviewer

Designing the workflow where humans act as 'Senior Partners' reviewing AI work. Transitioning your team from creation to curation and oversight.

December 10, 2025

Managing the Synthetic Team•Part 3/3

Budgeting for Token Consumption: Forecasting AI OPEX

The hidden OPEX of AI. How to forecast and control API costs as you scale from 1 user to 100 autonomous agents. Strategies for cost monitoring.

December 10, 2025

Operational Excellence in the AI Era: New Metrics, New Methods

How AI changes the operational excellence playbook—new KPIs, new processes, new organizational structures—and why McKinsey predicts AI could automate 60-70% of current employee tasks.

December 13, 2025

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